Return and Refund Policy
Contact information:
Trasmolenlaan 12, Woerden, Utrecht, 3447 GZ, the Netherlands
Return policy
Key points:
Return period: 30 days from delivery date.
Restocking fee: None.
Refund time: Within 7 working days.
Return shipping cost: To be paid by the customer.
Return policy based on delivery day
Our return policy starts on the day of delivery to your specified address to ensure you have a reasonable time to inspect your purchase. Should an item be in transit beyond the 30-day period, we will take this into account and allow a return accordingly.
Return conditions:
Order cancellation:
Before shipping: Contact customer service at customer@emma-mode.com to cancel an order before shipping and receive a full refund to the original payment method.
Damage compensation:
Inspection: Inspect your order upon delivery.
Notification: Please contact us if you want to receive an item about the transport damage. Provide a description and photos of the damage.
Resolution: We will agree on a solution, a solution or a solution after my life.
Repair work or warranty conditions:
Complaints about defects: If an item has a manufacturing defect or breaks within the warranty period, contact customer service.
Procedure: Please follow the warranty procedures for repairs, maintenance or repairs.
Change of mind:
Return period: Return items within 30 days of delivery.
Condition: The item must be original, unused, unused, with tags and in its original packaging.
Process: Contact customer service to initiate the return.
Exchange:
Procedure: Follow the same return process as for a change of mind.
New purchase: After the return is accepted, make a separate purchase for the new item.
Incorrect product content:
Notification: Contact us if you want to receive your product.
Resolution: We will initiate a return and send the correct product at no additional cost.
So start your own return:
Contact us:
Email: Contact us for customer service at info@hausify.shop with your order number and backlog.
Return Authorization:
Approval: Our team will review your request and issue a return authorization and return label, if applicable.
Region: Returns are only possible in Germany and Austria.
Packaging and Shipping:
Status: Please check the item yourself with original labels and packaging.
Information: Follow the prepared packing and shipping instructions.
Required Documents:
Attach: Include a copy of the return authorization of the returned item.
Photos: Check out the construction photos of the damage from the molding process.
Refunds:
That's why we will continue to have a positive attitude and be able to experience our results and see the refund status. Approved refunds were processed within 7 working steps on your original payment method. The refund method is the same as the original payment method.
CONTACT US
Company name: Hausify
Address: Trasmolenlaan 12, Woerden, Utrecht, 3447 GZ, the Netherlands
Email: info@hausify.shop
Telephone: +31620824004
Opening hours: Mon to Fri: 08:00-21:30 Sat to Sun: 08:00-14:00